AI is moving faster than policies and playbooks. This session makes it practical. Frankie Russo, best-selling author, Inc. 500 tech innovator, and 8× Inc. 500 founder, shows how to design for a world where no one gets left behind so AI amplifies the human strengths members trust most: judgment, empathy, imagination. Using The Growth Loop as a decision frame, he pinpoints where AI reliably pays off for credit unions (member-first service, smarter fraud/risk sensing, lending support, and back-office relief) and the light-touch guardrails that keep trust intact (human-in-the-loop, privacy, fairness, explainability, clear escalation paths).
Through concise case examples and a few interactive moments, you’ll align on what to do now versus later—without boiling the ocean. Attendees receive a one-page Boardroom Brief summarizing five leadership moves, five questions to ask management, and a simple measurement rubric that separates shiny tools from strategic capabilities, so your credit union can move forward confidently, together.